Off – Shoring means _________________________________

Need Answer Sheet of this Question paper, contact
ARAVIND – 09901366442 – 09902787224


BPO and KPO Management

Part One:

1. Manpower can be retained by which of the following technique:
a. Comfort and Care
b. Problem-Solving technique
c. Attention
d. Proper Training

2. Which of the following is not a challenge to the BPO Industry?
a. Data Security
b. Poor Infrastructure
c. Attrition
d. Lack of Identity

3. Pricing technique where a customer pays a flat rate for services is:
a. Variable Pricing
b. Unit Pricing
c. Fixed Pricing
d. Risk/Reward sharing

4. A MIS report that deals in compliance related to quality and timeliness is:
a. Cash Tracker Report
b. Senior Management Report
c. SLA Compliance Report
d. Production Report
5. Off – Shoring means _________________________________.

6. Size, quality, labor cost etc. are categorized into which form of ITES to be outsourced:

a. People Attractiveness
b. Labor Attractiveness
c. Location Attractiveness
d. Quality Attractiveness

7. The risk that include errors in estimating overall time for mitigating is a:
a. Data Security Risk
b. Transition Risk
c. Transactional Risk
d. Loss of Control Risk
8. Mitigating of Risk means __________________________________________.
9. Which of the following is not a benefit derived from BPO?
a. Improved Accountability
b. Operational Cost Control
c. Improved HR
d. IPR Protection

10. The service that comprises of areas related to the functional operations is:
a. Vertical Service
b. Horizontal Service
c. Diagonal Service
d. Service Focused Service

Part Two:

1. Define the term ‘Emotional Intelligence’.
2. Differentiate between BPO and KPO.
3. Discuss in brief the Web – based Market Research process in the KPO’s.
4. Write a short note on ‘Change Management’.
5. Discuss in brief the problems faced by BPO’s.

1. Discuss about the various training programmes offered by Intel net Global Company.
2. Write a short note on:
Contract Centre Operation
Human Resource Management
1. Discuss about the various activities performed by Hinduja TMT.
2. Write a short note on:
Disaster Recovery Centre
BPO Arm in Hinduja TMT
1. Discuss the different strategies that are adopted by the BPO’s to control their Attrition.
2. What are the Pros and Cons of BPO?
3. Write a note on the SWOT Analysis of Indian BPO Industry.




Need Answer Sheet of this Question paper, contact
ARAVIND – 09901366442 – 09902787224


Comments

Post a Comment

Popular posts from this blog

Once the policy is established the organization must _________________ it. a) Deploy b) Implement c) Recreate d) Verify

Need Answer Sheet of this Question paper, contact aravind.banakar@gmail.com www.mbacasestudyanswers.com ARAVIND – 09901366442 – 09902787224 ISO: 9001: 2008 Multiple Choices : Q1. A desired result is achieved more efficiently when activities & related resources are managed as a a) Program b) Process c) Aim d) Project Q2. An advantage of process approach is a) Internal working b) External management c) Ongoing control d) None Q3. A quality management system has confirmed to ISO 9001:2008 is aimed to achieve a) Minimum quality b) Best quality c) Maximum profit d) Customer satisfaction Q4. If exclusions are not limited to requirements with clause 7, then which action is taken against claims of confirmed a) Claims of conformity to this international standard are not acceptable b) Claims of conformity to this international standard are acceptable c) Modify those exclusions d) None Q5. Whenever the term “product” is used, it can al
Read more

in analysis of variance, Which of the following distributions is the basis for determining whether the variance estimates are all from the same population a. Chi square b. Student’s c. Normal d. F

Need Answer Sheet of this Question paper, contact aravind.banakar@gmail.com www.mbacasestudyanswers.com ARAVIND – 09901366442 – 09902787224 Six Sigma Green Belt Multiple Choices Q1. The Following is a sample data set. 10 8 8 6 5 What is the variance of this data set? a. 3.0 b. 3.8 c. 7.3 d. 7.4 Q2. An auditor should use a histogram in a quality audit to do which of the following? a. Provide objective evidence that the audited uses statistical process control (SPC) b. Expose patterns that are normally difficult to detect c. Interpret data for a trend chart d. create a stratified tally diagram Q3. Comparing how a process is actually performed against the documented work instruction for that process is an example of which of the following techniques? a. Quantitative b. Qualitative c. Statistical d. Random sampling Q4. Attribute sampling should be used when a. The data are measurements in metric units.
Read more

On these trunks, traffic flows in both the incoming & outgoing directions. a. DOD trunks b. DID trunks c. Two-way local exchange trunks d. None

Need Answer Sheet of this Question paper, contact aravind.banakar@gmail.com www.mbacasestudyanswers.com ARAVIND – 09901366442 – 09902787224 Telecommunications Essential Multiple Choices: 1. This band transmits uplink around the 6GHz range & downlink around the 4GHz range. a. C-Band b. Ku-Band c. Ka-Band d. L-Band 2. On these trunks, traffic flows in both the incoming & outgoing directions. a. DOD trunks b. DID trunks c. Two-way local exchange trunks d. None 3. As networks become more digitized, fewer conversions take place, and voice can be carried at a higher quality over fewer flower bits per second. a. PCM b. ADPCM c. DCSs d. DLCs 4. _____________ is a standard for storage & retrieval of moving pictures & audio on storage media. a. MPEG-1 b. MPEG-2 c. MPEG-4 d. MPEG-7 5. It is an open standard for digital video transmission over cable that was defined by ETSI & ratified in 1994. a. DVB-H b.
Read more